📑 Terms & Conditions

Ordering Policy

At One Leather BD, we want to ensure a smooth and hassle-free shopping experience for our valued customers. Please read the following ordering terms carefully before placing an order:

  1. Product Availability
    • All purchases are subject to product availability. Only items displayed as “In Stock” on our website can be ordered.
    • In rare cases, if a product goes out of stock after your order is placed, our customer service team will contact you with alternative solutions.
  2. Payment Methods
    • We offer Cash on Delivery (COD) across Bangladesh for your convenience.
    • We also accept secure digital payment methods for faster processing.
  3. Order Confirmation & Cancellation
    • Once your order is confirmed and payment is completed, it cannot be cancelled. Please review your cart carefully before finalizing the order.
    • If any modification is required (such as size or color change), you must contact our customer service immediately. Approval will depend on stock availability.
  4. Size Mismatch & Replacement
    • In the event of a size mismatch, the customer will be responsible for the delivery charges associated with the exchange or re-delivery.
    • To avoid inconvenience, we encourage checking our size guide before placing an order.
  5. Customer Support
    • For all order-related queries or assistance, our dedicated Customer Service team is here to help.
    • Hotline: 01970043332
    • Service Hours: 10:00 AM – 7:00 PM (Saturday to Thursday, excluding government holidays).

We are committed to providing you with a reliable service and ensuring that every purchase from One Leather BD meets your expectations.